Frequently Asked Questions
Everything you need to know about the ritual.
All seven GLOWRYZE essentials — Wide Awake Pack, Clean Slate Brush, Sculpt Stone, Prime C, Bold Look Serum, Invisible Fix, and Roll & Release — bundled at one price.
Yes. Start with light pressure and short use if your skin is reactive, and stop if you notice irritation.
Start wherever you have a specific concern — the Sculpt Stone and Wide Awake Pack are the most requested starting points — and build the full ritual over time.
Rinse with warm water after each use and let them air dry. Avoid harsh soaps, which can dull the stone's surface over time.
Yes — every product is formulated and tested to the same standard before it ships.
About five minutes, morning or evening — that's the whole point.
Cleanse first, apply Prime C, then the Sculpt Stone, followed by any targeted products like Invisible Fix or Bold Look Serum.
Yes — the routine works either way; pick whichever time you'll actually stick to.
Most people notice a difference within 1-2 weeks of daily use; some effects, like puffiness, show up within days.
Just pick back up the next day — consistency over time matters more than a single missed day.
Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location.
Yes, on orders over $50. A flat rate applies below that.
Yes — you'll get a tracking link by email as soon as your order ships.
Shipping availability depends on your location — check at checkout to confirm we deliver to you.
Contact us as soon as possible — we can usually make changes before the order ships.
A 30-day money-back guarantee, no questions asked.
Where possible, yes — but you're still covered even if the item's been used.
Refunds are issued to your original payment method within 5-10 business days of us receiving your return.
Contact us right away with photos and we'll sort out a replacement or refund.
Contact us with your order number and we'll walk you through it.